Privacy Policy
Last updated: August 2026
Introduction
ROOHAN MART ("ROOHAN MART", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how ROOHAN MART collects, uses, stores, and protects information when you use our mobile application, website, and related services ("Services"). By accessing or using ROOHAN MART, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Personal information: Name, mobile number, email address, delivery address, PIN code and account information.
Order information: Products ordered, order history, order amount, delivery information, and cancellation/refund information.
Payment information: Payments may be processed through third-party payment gateway providers such as Razorpay or other supported payment providers. ROOHAN MART does not need to store your complete debit/credit card details. Payment information may be processed securely by the applicable payment service provider.
Location information: With your permission, ROOHAN MART may use your device location to identify your delivery location, provide accurate delivery, show relevant services available in your area, and improve delivery and order management.
2. How We Use Your Information
We may use your information to create and manage your ROOHAN MART account; process and deliver orders; confirm orders and payments; provide order status and delivery updates; contact you regarding your orders; provide customer support; process cancellations and eligible refunds; improve our application and services; detect fraud, misuse, or unauthorized activity; maintain security; and comply with applicable laws and legal requirements.
3. Sharing of Information
We may share necessary information with sellers/vendors for fulfilling your order; payment gateway providers for processing payments; cloud hosting and technology service providers; delivery/service providers, where applicable; customer support/service providers; and government or law-enforcement authorities when legally required. We share only information reasonably necessary to provide or protect our Services.
4. Location Data
If you allow location permission, the application may access location information to support delivery and location-based features. You can control location permissions through your device settings.
5. Cookies and Similar Technologies
Our website or application may use cookies and similar technologies to improve functionality, security, analytics, and user experience.
6. Data Security
ROOHAN MART takes reasonable technical and organizational measures to protect your information against unauthorized access, misuse, alteration, disclosure, or loss. However, no internet-based service can guarantee absolute security.
7. Account and Data Deletion
You may request deletion of your ROOHAN MART account and associated personal information by contacting our support team. Certain information may need to be retained where required for legal, accounting, security, fraud-prevention, or legitimate business purposes.
8. Children's Privacy
ROOHAN MART is not intended for children where use of the Services would be prohibited under applicable law. We do not knowingly collect personal information from children for purposes that are not legally permitted.
9. Third-Party Services
ROOHAN MART may use third-party services such as payment gateways, cloud hosting, analytics, maps, messaging, and other technology providers. Those providers may process information according to their own applicable policies.
10. Changes to This Privacy Policy
ROOHAN MART may update this Privacy Policy from time to time to reflect changes in our Services, technology, or applicable legal requirements. The updated version will be made available through our application or website.
11. Contact Us
ROOHAN MART
Email: [email protected]
Website: roohanmart.com