Return and Refund Policy
Last updated: August 2026
This Return and Refund Policy explains returns and refunds on ROOHAN MART and should be read together with our Terms of Use.
Returns & Quality Issues
- Once delivered, orders are generally considered final given the nature of grocery items.
- If an item you receive is damaged, expired, incorrect, or does not match your order, report it through the app within the reporting window shown in the app, along with a photo where possible.
- Perishable goods are eligible for replacement or refund only where reported at the time of delivery or within the stated reporting window, and only for genuine quality issues, damage, or an incorrect item — not for a change of mind.
- Sealed, non-perishable items may be returned within the window shown in the app if unopened and in original packaging.
Refund Process
- Refunds for online payments are credited to the original payment method, typically within 5–7 business days depending on your bank.
- Refunds for Cash on Delivery orders are credited to your ROOHAN MART Wallet, or via bank transfer/UPI on request.
Non-Refundable Situations
Refunds do not apply where an order is refused without valid reason after dispatch, a complaint is raised after the reporting window has passed, or the order was delivered and received with no issue reported.